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PRIVACY POLICY

30th December 2018

Frequently asked questions

Who is using my data?

First For Events LTD

What is my data being used for?

First For Events LTD stores and processes data to assist us with processing your booking or enquiry, process and store payment details, offer customer support and send you offers. Your personal information will be used for the specific reasons stated above only.

What will happen to my data?

First For Events LTD may use your data to send you information, updates and offers we think you’ll be interested in. We may use cookies on our website to improve user experience. The following third partners assist First For Events LTD in processing your personal data and delivering its services;

 

Wix.com Ltd

Wix.com Ltd Privacy

Google LLC

Google LLC Privacy

Stripe

Stripe Privacy

Paypal

Paypal Privacy

Free Agent

Free Agent Privacy

What data will be kept and stored?

When you conduct a transaction on our website, contact us via telephone, email or social media as part of the process, we collect personal information you give to us.

We also collect personally identifiable information, payment details (including credit card information), comments, feedback, reviews and recommendations. First For Events LTD stores names, email addresses, phone numbers, personal/event addresses, payment details, email threads, usage information and any information about your web preferences on our website.We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

What data will be shared with others?

We only share your data with regulators or government bodies if requested.

How long will my data be kept for?

For Events LTD will keep your personal information for as long as we need to for the purposes of which it was collected. First For Events LTD stores data relating to transactions, payments and orders for a period of up to seven years. This period may be extended under certain circumstances as part of our ongoing commitment to comply with UK and international law. After this period, your data will be deleted. You can request your data to be deleted at any time.

Who will be able to access my data?

First For Events LTD will never sell or share your data to any third-party, unless you grant us your explicit permission to do so.

How will my data be kept and made secure?

First For Events LTD stores your data on secure servers and we use standard industry security protocols.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Data that is transferred outside of the European Union is so under the certification of the EU-US Privacy Shield Framework as set forth by the U.S Department of Commerce, regarding the collection, use and retention of personal information transferred from the European Union and Switzerland to the United States, and therefore adheres to the Privacy Shield Principles.

 

Privacy Policy

First For Events LTD takes your privacy seriously. That is why we will only use your personal information to provide you with the products and services you have requested, as well as to administer your account. We will not sell or share your information with third-parties unless you grant us explicit permission to do so, and we will never use your personal data for any reason other than the reasons described within this policy.

About our privacy policy

Our privacy policy outlines your relationship with our company and explains in detail how we use the information that you provide us with.

 

About First For Events LTD

 

First For Events LTD is the trading name of First For Events LTD , which is registered in England. Our data controller is Andrew Rigby, and we encourage you to get in touch with any questions you may have about First For Events LTD

 

You can reach us by:  

 

 

Changing your preferences

If you’d like to change your web, contact or marketing preferences, you can do so at any time. Simply contact us at Datacontroller@firstforevents.co.uk to request the necessary amendments.

How we do business

First For Events LTD is committed to upholding and maintaining your personal rights. We operate our business in-line with the European Union’s General Data Protection Regulation and observe your rights to change or withdraw your opt-in options at any time. As part of our ongoing commitment to uphold your rights, First For Events LTD will also extend advice on how you can issue formal complaints to relevant authorities, such as the Information Commissioner’s Office.


Sensitive data

 

First For Events LTD does not collect any sensitive data about you. Sensitive data refers to (but is not limited to) information about your race or ethnic background, religious or political affiliations, trade union affiliations, sexual orientation, criminal background or health background.

Who our privacy policy applies to

This privacy policy has been developed to inform users of First For Events LTD how we use their data. First For Events LTD is a Events Hire Company, and we need to process the data of individuals to offer our products and/or services. Bearing that in mind, our privacy policy applies to any and all individuals registered with us as a user, customer, administrator or in any other capacity.

What information this policy applies to

There is a lawful basis for processing your data, and this section of our privacy policy outlines how this applies to the personal information you provide us with or allow us to collect.

The information this policy applies to includes information that you:

  • Provide as part of any registration process

  • Provide as part of any campaign creation activity

  • Provide in the form of numerical data, metadata or communications

  • Give us as part of our ongoing relationship

  • Provide as part of any booking process

  • Provide as part of any verbal communication

 

This policy also applies to information that we:

 

  • Collect relating to how you interact with our website

  • Must process to complete purchases and other transactions

Consent

Please note that when you submit personal data on our website, you are giving First For Events LTD your explicit consent that we can use that data in line with our privacy policy.


 

Opting-out

After giving First For Events LTD your consent, you are free to amend your consent or withdraw your consent at any time. You have the right to object to the processing of your data. To opt-out, change your preferences or revoke your consent, simply contact us by emailing Datacontroller@firstforevents.co.uk

Data processing and storage

First For Events LTD stores your data on secure servers and we use standard industry security protocols.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Data that is transferred outside of the European Union is so under the certification of the EU-US Privacy Shield Framework as set forth by the U.S Department of Commerce, regarding the collection, use and retention of personal information transferred from the European Union and Switzerland to the United States, and therefore adheres to the Privacy Shield

Principles.

First For Events LTD stores data relating to transactions, payments and orders for a period of up to seven years. This period may be extended under certain circumstances as part of our ongoing commitment to comply with UK and international law.

We use carefully selected and recognised third-parties to help us take payments, provide commerce services and manage company accounts. Some of these third-parties may operate and transfer your data outside the European Union. You can find more information about the third-parties that we use  by following the links below.

Wix.com Ltd

Wix.com Ltd Privacy

Google LLC

Google LLC Privacy

Stripe

Stripe Privacy

Paypal

Paypal Privacy

Free Agent

Free Agent Privacy

 

First For Events LTD may process your data based on more than one legal ground.

Circumstances under which we may be required to process your data under more than one legal ground may include:

Reason

Data Type

Legal Basis

Reason

Processing the delivery of products or services ordered, and actively managing the payments and debt recovery processes

Data Type

(1) Personal identifiable information

(2) Contact information

(3) Financial information

Legal Basis

(1) To complete the contractual agreement

(2) Required for our legitimate interest of recovering any funds owed to us after the delivery of products or provision of services

Reason

Updating customers on any amendments to our terms and conditions or privacy policy

Data Type

(1) Personal identifiable information

(2) Contact information

Legal Basis

(1) To complete the contractual agreement

(2) Required to satisfy legal requirements

Reason

Registering a new customer

Data Type

(1) Personal identifiable information

(2) Contact information

Legal Basis

(1) To complete the contractual agreement

Reason

Protecting our business and websites by performing website tests, applying security updates, assessing any cybersecurity threats and analysing our databases

Data Type

1) Personal identifiable information

(2) Contact information

(3) Website and Technical information

Legal Basis

(1) Required to satisfy legal requirements

(2) Required for our legitimate interest of protecting our websites and business from malicious usage, to prevent cybercrime, complete technical website audits and increase our network security

Reason

Emailing customers to request feedback or participation in a prize draw

Data Type

(1) Personal identifiable information

(2) Contact information

(3) Product usage information

(4) Marketing information

Legal Basis

(1) To complete the contractual agreement

(2) Required to satisfy legal requirements

(3) Required for our legitimate interest of studying how customers interact with our products and services offered, and how these can be further enhanced

 

Marketing and communications

You may receive marketing communications from First For Events LTD if you have:

  • Requested information from us

  • Purchased goods or services from us

  • Provided us with explicit consent for us to send you marketing communications

  • Not opted out of receiving marketing communications

Please note that if you opt out of receiving marketing communications from First For Events LTD , your personal data may still be retained as it relates to the provision or purchase of a product and/or service or other transactions.

You can opt-out of these marketing communications and manage your preferences at any time.

Cookies

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. In accordance with the GDPR, we must inform our site visitors that we are using cookies on our site.

There are two types of cookies:

Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site.

Take a look at the table below to view which cookies we use on our site.


 

Cookie Name

svSession

Life Span

Persistent

Purpose

Identifies unique visitors and tracks a visitor’s sessions on a site

Cookie Name

hs

Life Span

Session

Purpose

Security

Cookie Name

XSRF-TOKEN

Life Span

Persistent

Purpose

Security

Cookie Name

smSession

Life Span

Persistent (Two weeks)

Purpose

Identifies logged in site members

Cookie Name

uidp

Life Span

Persistent (12 Months)

Purpose

Sitebooster.com

Cookie Name

requestId

Life Span

Session

Cookie Name

_ga

Life Span

Persistent

Purpose

Google Analytics Cookies to track users as they navigate the website and help improve the website’s usability

Cookie Name

_gat

Life Span

Persistent

Purpose

Google Analytics Cookies to track users as they navigate the website and help improve the website’s usability

Cookie Name

_gid

Life Span

Persistent

Purpose

Google Analytics Cookies to track users as they navigate the website and help improve the website’s usability

Cookie Name

TSxxxxxxxx (where x is replaced with a random series of numbers and letters)

Life Span

Persistent

Purpose

Security

Cookie Name

TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters)

Life Span

Persistent

Purpose

Security
 

Our company obligations

As a data controller, First For Events LTD is legally responsible for the data you provide us with. In honouring that responsibility, we pledge to uphold our commitments under GDPR and the Data Protection Act 2018.

 

We will only ever use your data:

 

  • In ways that are both fair and legal

  • As described within this policy

  • In ways that are necessary for the purposes described

 

In addition, First For Events LTD processes the personal data you submit to us or we collect as a data processor. As part of this role, First For Events LTD  takes all necessary precautions to secure the personal data we collect, process and store.

 

We may occasionally use the data you provide us with for marketing, relationship management or account management activities. These activities are designed to ensure you have adequate information about other products and/or services we offer, that we have reason to believe you may be interested in. You have the right to opt-out of these activities at any time.


 

Third-Parties

 

First For Events LTD never shares your personal data with third-parties unless those parties have been explicitly mentioned within our privacy statement.

Our security

As part of our ongoing commitment to GDPR, First For Events LTD will report any security breaches or attempted breaches to the relevant authorities within 24 hours. We will subsequently contact all those affected by the breach within 72 hours of its occurrence.

First For Events LTD has implemented a series of security measures to make sure that your personal data is protected from accidental loss, unauthorised access, alteration or disclosure. First For Events LTD limits access to your data only to those employees, or other third parties with a legitimate reason to access that information. Those individuals or organisations will only ever process or access your personal data upon our explicit instructions. They are subject to a duty of confidentiality.”

Legitimate interests

As part of the Data Protection Act 2018, First For Events LTD observes the right to share selected information with third-parties that use data for non-marketing purposes. This could include (but is not limited to) organisations that provide credit assessments, identification services and fraud prevention activities.

Contact us

First For Events LTD  is committed to upholding your rights. If you have any questions, comments or concerns about this privacy policy or wish to exercise your rights in relation to your personal data, please contact Andrew Rigby at First For Events LTD.

We will process any request within 20 days. Subject Access Requests are normally performed free of charge, but we may need to charge individuals for excessive or unreasonable data requests.

 

Complaints

“If you are not happy with how your personal data has been processed, you should contact Andrew Rigby at Datacontroller@firstforevents.co.uk in the first instance by using the contact details listed above. If Andrew Rigby  is unable to satisfy your concerns, you have the right to apply to the Information Commissioner’s Office for a resolution.

 

You can contact the Information Commissioner’s Office at the following address:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

www.ico.org.uk

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© 2018 First For Events Ltd   Registered in England No. 11568703 21 Whimbrel Road, Tyldesley, Manchester, England, M29 7HJ

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